Head of Operations
A diverse, conscious and inclusive employer, we offer a culture of growth and development, operating within a international environment and providing access to extensive training and compliance learning. Promoting and encouraging feedback, respect, results and integrity. A dynamic and fast paced role, you will be responsible for the overall and efficient running of the Operations/Customer Service function. With 4 direct reports and a wider operations/customer service team of 25 staff in total the ideal candidate will be energetic, resourceful, self driven, results and detail orientated leader; striving to develop and grow your management and wider team at all times.
Job Responsibilities
The position involves extensive communication with the NZ business, teams and our network, as well as customers, suppliers and vendors:
- Effective and efficient running of the Operations Team & function.
- Gross Profit optimization and leakage reduction/reviews
- Vendor payments and invoice management
- Monitor and communicate Operational & Financial KPIs and implement improvement plans where required
- Lead and develop your direct reports (Team Leaders) for growth and succession
- Support the team and Team Leader during leave/absence, cover across teams for business continuity.
- Recruitment for Operations, including on-boarding.
- Performance management, including goal setting across the team annually including annual performance reviews.
- Standard Operating Procedures (SOP) review and updates
- General support to the Country Manager and wider business, with any function or task relating to the efficient running of the Operations & customer services team or wider business.
- Lead and encourage collaboration and transparency across the teams, departments and overall business at all times.
Job Requirements
Qualifications
- 2+ years minimum experience in a similar position
- 2+ years minimum experience in the same or similar industry
- Previous leadership and management experience, managing a large team
- Proficiency with Microsoft Office and other system, platform and analytical tools
- Strong organizational and communication skills
- Detail and results oriented
- Strong ability to multitask and delegate
- Comfort working with multiple groups within business
- Ability to use prior experience to drive a high performing team
Why Join Us?
- We have a passion for designing and building best in class products and services to ease business for our lender partners.
- We thrive in a fast paced, high-growth environment. If you want to work for a professional, global, inclusive and innovative company, we'd love to meet you!
Please Note:
- We will interview as applications come in so don’t delay, apply now.
- To be considered for this role, you must have NZ work rights and ideally be in NZ.
